Hopey i will not need to edit it more11/3/2023 ![]() Improvement begins with mapping out a process, and identifying potential wastes, the critical ones being overproduction, inspection, transportation, rework and delay. In lean manufacturing factories it’s important to identify waste and shorten cost-effective cycle time that proceeds effortlessly for the customer. Their mantra is to make the customer (external or internal) more successful and give them what will help them do that in spite of what was requested. With a broader understanding of the big picture and priorities, employees initiate, speak out and respectfully challenge both the external customer and those with more formal authority. Many organizations are shifting from traditional obedience to a more responsive, riskier-to-the-individual, world of empowerment.Įmpowerment turns the traditional hierarchy or chain of command upside down, and the top manager shifts from “teller” to provider of information, direction and resources. That was a “safe” response – can’t get in trouble if we’re obedient. Please ensure the Municipality’s Finance Department has your correct mailing address.One of the biggest challenges is transitioning from a stance of “waiting." Most of us grew up in what I call the World of Obedience, where we waited until a more senior person told us what to do. Failure to receive a water and wastewater bill does not exempt the customer from late payment charges. Failure to notify the Finance Office of an address change in writing is not an error. ![]() Please note: any notice sent by ordinary mail is considered delivered to and received by the addressee within three business days unless it is returned by the Post Office, or an error in the mailing address is proven. If you are a new resident, moving or changing addresses see below for instructions on how to ensure you don't miss a payment. Hope Street Pumping Station condition upgradesĪpplying, cancelling or changing your address associated with your water and wastewater account.Wastewater Treatment Plant clarifier #1 replacement.Learn more about upcoming projects that will impact our community. Interest on water and wastewater accounts will be applied as per the Water and Wastewater Billing and Collection Policy. Please refer to the latest Water and Wastewater Billing Collection Policy. Non-Sufficient Funds (NSF) Cheque or Returned PaymentĪdditional or Replacement Bulk Water Fob Fee Water and wastewater administration fees and charges Service charges ![]() Water and wastewater administration fees and charges These rates were charged for the January and February 2023 usage of the latest bills.Ģ023 Water and Wastewater (Sewer) Rates Consumption Rates Greater than 60 cubic meters are billed at 2022 Water and Wastewater (Sewer) Rates Consumption Rates These rates were charged for the December 2022 usage on the latest bills. These rate increases account for inflation and important infrastructure replacement – some of our underground pipes are 100 years old. These increases are based on the Water and Wastewater Rate Study that was approved by Council. ![]() We review our rates every five years. Water and wastewater rates will increase every year until 2029. Our water and wastewater service is financially self-sustaining and does not rely on property taxes. You can report an issue if you have a water leak or need a water meter replacement.
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